Update: now 10 days without any response from customer (non)service on how to return my doorbot. I finally got an email from a rep asking to clarify if I wanted an exchange or a refund. I’m not sure how my original email could be misconstrued but I clarified I wanted a refund. That was days ago. Nothing since.
I saw DoorBot on SharkTank and fell in love with the concept. I ordered one when I saw presales were being taken online (getdoorbot.com).
You should know that I am a technical guy. I have a BS and MS in Computer Science and I wrote code for Android devices for a living.
When my doorbot arrived I had it installed within minutes. I downloaded the Android app and my son and I were excited to try it out.
What a huge disappointment. Wifi signal strength is good but I only got 1 notification in 5 attempts (1 attempt to ring the door every 15 minutes). When I got the notification on my android phone (Google Nexus 4) and tried to answer it I got nothing.
I was very disappointed. If you read the reviews on Google Play you will see the app has a 1.5 star rating. It’s almost difficult to publish an app and get that POOR of a review.
I paid $190 for this brick. So I boxed it back up and tried to contact customer support. Calling their 800 number you will get a recording asking you to submit email to firstname.lastname@example.org
So I emailed support and got an automated response. 2 days go by and I email again. Then again, then again.
It’s now been 5 days of me sending email and calling the 800 # and I have yet to hear anything.
BE WARNED…IF YOU EXPECT ANY (REPEAT: ANY) SUPPORT DON”T BUY DOORBOT!
Please contact me if you also are experiencing problems from no customer service at DoorBot: